Before sharing your personal information with helabets, find out how we collect it, where we store it, how we use it, and how well we protect it. Reading this policy will help you understand why millions of Bangladeshis trust us.
Helabets treats your privacy not as a rule to follow, but as a core responsibility.
Every transaction and piece of personal data is protected with 256-bit SSL encryption — the same standard used by Bangladesh's leading banks.
Helabets will never sell your name, phone number, or address to any third party — including advertisers — under any circumstances.
You can request deletion of your personal data at any time. helabets will process the request within 30 business days.
Only the information that is strictly necessary is collected. helabets deliberately refrains from gathering data beyond what is needed.
Every piece of data we collect and how it's used is clearly stated here. helabets does not use your information for any hidden purpose.
If any significant changes are made to the Privacy Policy, you will be notified in advance via email or SMS. We don't believe in springing surprises.
Helabets collects certain personal data in order to provide its services. This falls into two categories: information you provide directly, and information collected automatically through your use of the site.
Information You Provide Directly:
Automatically Collected Data:
Please note: helabets will never ask for your password, PIN, or OTP over the phone or via chat. Treat any such request as a scam.
Helabets uses your data only for specific, defined purposes. It is never used for anything unauthorised or unnecessary.
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Document Details | KYC verification, age confirmation | Legal Obligation |
| Contact Information | Transaction notifications, support | Contract Execution |
| Payment Information | Deposit & Withdrawal Process | Contract Execution |
| Betting History | Responsible Betting Monitoring | Legitimate Interest |
| Device Information | Security verification, fraud prevention | Legitimate Interest |
| Usage Data | Service improvement, relevant offers | Consent |
Helabets uses your data to deliver services, maintain security, and improve your experience. No profiling or data sales to advertisers — ever.
Helabets employs multi-layered security technology to protect member data. It goes beyond technology alone — our entire team is trained in a culture of security.
No system is 100% impenetrable, however. Should a security incident occur, helabets will notify affected members within 72 hours and work swiftly to resolve the matter.
The helabets website uses cookies. Cookies are small files saved to your browser that help the site recognise you.
| Types of Cookies | Purpose | Duration |
|---|---|---|
| Essential | Login sessions, security | Until end of session |
| Functionality | Language preferences, settings | 1 Year |
| Analytics | Site analytics for improvement | 3 Months |
| Relevant | Personalised offers based on your preferences | 30 Days |
You can disable all cookies except essential ones. Manage your preferences through your browser settings or helabets' cookie preference panel. helabets does not use third-party advertising cookies.
As a helabets member, you have important rights over your own data. Knowing these rights puts you in control of your own decisions.
We are required to show you what information we hold about you upon request.
You may request a correction if any of your information on record is inaccurate.
Request deletion of your data where there is no legal obligation to retain it.
You can request that your data be used only for specific, limited purposes.
You can request a copy of your data in an easily readable format.
You can object to certain types of data processing.
To exercise any of these rights, email us at support@helabets.biz. We typically respond within 30 business days.
Helabets does not retain data longer than necessary. Each data type has a defined retention period:
Once the retention period expires, helabets automatically deletes your data or anonymises it so that you can no longer be identified.
For any questions, complaints, or to exercise your rights regarding the Privacy Policy, please contact the helabets data protection team.
We take all requests seriously and are committed to responding promptly. For general questions, live chat is the fastest option — for formal privacy-related requests, please use email.
Data Protection Email: privacy@helabets.biz | Live Chat: Support is available in Bengali 24/7.
When this Privacy Policy is updated, helabets will change the "Last Updated" date at the top of the page and, for significant changes, will notify you via your registered email and SMS.